As the leading BigCommerce Agency Partner in Europe – the only with ‘Elite’ status in the UK – we have already been providing our clients with the knowledge and expertise to enable their sites to grow on the BigCommerce platform. Now it is time to go even further.
5874 are partnering with Australian-based digital design agency and fellow BigCommerce Partner, Matter Design. This partnership brings together two leaders in eCommerce from opposite sides of the globe, to be able to offer BigCommerce clients full emergency support, 24 hours a day.
Combined, we now have a team of 27 BigCommerce experts, providing a unique, vast offering – an unbeatable service, exclusive only to clients of 5874 and Matter Design.
Digital Director of 5874, Rupert Cross, said this of the partnership:
“We’ve always provided our clients with full support, but this partnership means that we can now offer a complete emergency, out of hours support package so that regardless of how big or small the query is, it can be fixed in a timely and efficient manner”
Matter Design have worked on multiple BigCommerce projects, including the new BigCommerce for WordPress integration and follow similar strategic processes to 5874 when it comes to the back-end, as well as sharing the same objectives in client support options . Matter Design’s Director, Nigel Poole, also comments on why this partnership works so well:
“Matter Design and 5874 have the same goals when it comes to providing our clients with the high level of support they deserve as well as offering the same friendly approach – combining our expertise to offer emergency support was a no-brainer”
As leaders in eCommerce, BigCommerce provides online retailers with a robust, scalable platform that can help them grow as merchants and see a great return on investment. When commenting on this new collaboration between two of its partners, Dan Fertig, BigCommerce’s Global Director of Agency Partnerships had this to say:
“Our Partners prove themselves time and time again to be pioneers of eCommerce, providing clients with top-tier service and support. 5874 and Matter Design are trailblazers in the industry and we can’t wait to see what they come up with next”
We are excited to be working with Matter Design and look forward to furthering our clients’ success through this new partnership.